The Recovery Operations Team under Cotiviti’s Yield Management business unit to provide maximum savings for Cotiviti’s client. The Recovery Team facilitates the recovery of funds through building and maintaining relationships with healthcare providers and partnering with Cotiviti’s Revenue Cycle Team to process payments. The recovery team also collaborates with Cotiviti’s internal audit teams, along with healthcare payers and providers to understand health care billing concepts and help to ensure payment accuracy.
As a Recovery Resolution Specialist: the ideal candidate must be equipped to identify problems in the recovery and revenue cycle process for escalation to the appropriate parties both internally and externally as well as have excellent written and verbal communication skills for critical communication.
Additionally, a Recovery Resolution Specialist is to adhere to all operational guidelines for calling on clients who have outstanding balances and liaisons with accounts receivable on matters of risk associated with those customers as well as may be required to de-escalate and/or report possible client abrasion. A Recovery Resolution Specialist must have a high regard for attention to detail and accuracy in recording all documentation for received payments and tracking anything outstanding within our systems. Lastly, confidentially of Cotiviti’s information and privacy must be upheld to the highest level of security when working with data and assigned reporting ques.