This role provides senior-level technical engineering and troubleshooting support for enterprise clients running hybrid environments that span legacy Windows and Linux systems and Kubernetes-based infrastructure. Responsibilities center on root-cause analysis of complex, multi-tier defects - reproducing issues in controlled environments, engineering fixes, and validating them through automated test suites.

The role also carries direct ownership of delivery infrastructure: building and maintaining CI/CD pipelines (Jenkins, GitLab CI, or Azure DevOps), managing containerized workloads on AWS EKS (Helm, autoscaling, rolling deployments), and administering legacy server infrastructure - patching, hardening, and tuning -while supporting migration to Kubernetes. Observability tools such as CloudWatch, Prometheus/Grafana, or Datadog are used to monitor system health and resolve anomalies proactively.

This person partners with Product, Development, and Implementation teams during release cycles and collaborates with distributed Product Operations peers, providing technical mentorship on legacy
administration, containerization, and automation practices.

• Provide senior technical and operational support to enterprise clients for product-related issues across hybrid environments spanning legacy Windows, Linux, and Kubernetes-based infrastructure, including deep-dive root-cause analysis on complex, multi-tier system defects. 

• Respond to customer inquiries via email and phone promptly and professionally. 

• Host online troubleshooting and investigation sessions on customer production environments running on legacy Windows and Linux servers as well as Kubernetes-orchestrated infrastructure. 

• Collect and document all necessary problem details, logs, and diagnostic data pulled from legacy Windows/Linux hosts and Kubernetes cluster telemetry alike to drive effective, evidence-based resolution. 

• Successfully reproduce customer-reported issues in controlled test environments spanning legacy Windows/Linux systems and containerized Kubernetes platforms for root-cause analysis. 

• Develop custom utilities, workarounds, and new solutions to resolve critical issues and improve product functionality across both legacy on-premises infrastructure and modern containerized platforms. 

• Implement fixes for defects identified during troubleshooting or reported by customers and validate fixes through automated test suites prior to release. 

• Design, build, and maintain CI/CD pipelines (e.g., Jenkins, GitLab CI, or Azure DevOps) to automate build, test, and deployment of application code, hotfixes, and service packs across legacy Windows/Linux servers and Kubernetes environments. 

• Deploy, configure, and manage containerized workloads on AWS Elastic Kubernetes Service (EKS), including Helm chart management, namespace configuration, pod autoscaling, and zero-downtime rolling deployments. 

• Administer and maintain legacy Windows Server and Linux infrastructure supporting existing production workloads, including patching, hardening, and performance tuning, while supporting migration of applicable workloads to Kubernetes. 

• Monitor production system health, performance, and capacity across legacy Windows/Linux servers and Kubernetes clusters using observability tooling (e.g., AWS CloudWatch, Prometheus/Grafana, or Datadog) and proactively identify and remediate anomalies before they impact customers. 

• Assist Product and Development teams with performance analysis, functional testing, and validation during release cycles (service packs, hotfixes, etc.), including automated regression testing within CI/CD pipelines. 

• Partner with Product Implementation and Development teams to address complex issues and ensure smooth, well-orchestrated product delivery. 

• Collaborate virtually with other Product Operations staff to ensure seamless teamwork and knowledge sharing across distributed teams. 

• Provide mentorship and technical guidance to Product Support and Product Operations teams, including on legacy Windows/Linux administration, containerization, automation, and deployment pipeline practices. 

• Deliver a consistent, responsive, and technically sound customer experience in every interaction. 

• Complete all responsibilities as outlined in the annual performance review and/or goal setting.  

• Complete all special projects and other duties as assigned. 

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

• Bachelor’s degree in Computer Science, Information Technology or equivalent work experience.
• Experience in product support or implementation in the healthcare industry, including:
  • 5 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL
  • 5 years of hands-on experience developing or supporting applications using one or more of the following technologies/languages: COM, VB, Jscript, Java, Perl, C# or VB.Net.
  • 5 years of experience working with EDI and EDI systems, knowledge of HIPAA and Enrollment Management within Healthcare domain.
  • 5 years of experience working with HTML/XML.
  • 5 years of experience working with code, such as code debugging, analyzing defects within code.
• Minimum 2 years of hands-on experience with Kubernetes and AWS. 
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.

Cognitive/Mental Requirements: 

• Ability to analyze complex problems, interpret data, and make decisions.  

• Maintaining accuracy and precision in tasks.  

• Identifying issues, evaluating options, and implementing solutions.  

• Capacity to quickly learn new technologies, processes, and tools.  

• Understanding and conveying technical concepts clearly.  

• Ability to work under pressure and handle multiple priorities.  

Working Conditions and Physical Requirements: 

• Must be able to provide a dedicated, secure work area. 
• Repeating motions that may include the wrists, hands, and/or fingers. 

• Must be able to provide high-speed internet access / connectivity and office setup and maintenance. 

Base compensation ranges from $107,000 to $128,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. 

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Date of posting: 09/04/2026

Applications are assessed on a rolling basis. We anticipate that the application window will close on 11/04/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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