The Technical Analyst will serve as a key contributor in delivering technical support and platform optimization for enterprise GTM systems, including SharePoint, CRM, and related applications. This hands-on role combines deep technical expertise with business acumen to translate complex requirements into scalable solutions that enhance functionality, system performance, and user experience. The Technical Analyst also functions as the primary point of coordination for interdepartmental GTM technical needs—intaking requests, clarifying requirements, triaging issues,

and partnering with IT, Product, Security, and other stakeholders to drive timely resolution and delivery.

In addition to platform administration and support, the role enables GTM operations through data analysis, reporting, and project execution that informs strategic decisions across Training, Sales, and Client Engagement support teams. The position collaborates cross-functionally to define scope, document business and technical requirements, coordinate testing and release activities, and ensure solutions meet operational needs. This role is expected to provide day-to-day technical support, coordination, and guidance for GTM-related tools (and related integrations), while leveraging established enterprise processes for change management, access provisioning, incident response, and escalations.

• Act as a technical expert for SharePoint, CRM, and GTM applications, contributing to optimal configuration, security, and usability.
• Translate complex business requirements into scalable technical solutions, ensuring alignment with enterprise architecture.
• Lead SharePoint technical design, system integrations, and data migrations to enhance platform functionality and efficiency.
• Identify opportunities for automation, process improvements, and enhanced user experiences across global applications.
• Establish and document technical best practices, governance policies, and system standards for global teams.
• Oversee SharePoint system administration, including permissions management, security configurations, and performance tuning.
• Troubleshoot complex technical issues, resolve system bottlenecks, and optimize platform performance.
• Conduct data analysis and reporting, providing insights on system utilization, adoption, and efficiency improvements.
• Develop technical documentation, user guides, and support materials to enhance system knowledge across teams.
• Serve as the technical liaison between business teams, IT, and external vendors, ensuring effective communication of technical requirements.
• Provide technical expertise and recommendations to support decision-making on platform enhancements and new implementations.
• Collaborate with cross-functional global teams to drive system improvements and ensure seamless application performance.
• Support user training initiatives, ensuring teams effectively leverage system capabilities.
• Research and evaluate emerging technologies, identifying opportunities for enhanced automation, integration, and digital transformation.
• Implement AI-driven solutions, process automation, and advanced analytics in SharePoint to improve operational efficiency.
• Drive ongoing system enhancements, ensuring applications evolve to meet business needs.
• Lead and support projects and initiatives as assigned by leadership.
• Coordination of cross-departmental initiatives as assigned: Sales, Client Engagement, Marketing, Finance, Product, Operations, etc.
• Support the CRM. These responsibilities will vary but may include CRM end-user support as needed.
• Identify inefficiencies in existing processes, recommend and lead process improvement that impacts our Training, Go to Market Team and Sales Cycle.
• Escalate risks and issues and recommend paths forward to resolve.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned. 
• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

• Bachelor’s degree in Business Administration, Technical Management, or a related field; equivalent professional experience accepted.
• 3–5 years of experience supporting administrative, LMS, or training functions.
• Proven track record as an LMS System Administrator or similar role, with the ability to manage complex, multi-faceted projects.
• Deep expertise in SharePoint, CRM platforms (e.g., Salesforce, Dynamics), and other GTM-related applications.
• Skilled in translating business requirements into clear, actionable technical solutions and documentation.
• Hands-on experience with system integrations, data governance, and enterprise-level application security.
• Proficient in Microsoft Power Platform (Power Automate, Power BI), SQL, and API-based integrations.
• Strong analytical and problem-solving skills with the ability to resolve complex system issues efficiently.
• Experience working in global environments and supporting cross-functional teams across multiple regions.
• Exceptionally organized, detail-oriented, and capable of managing multiple priorities simultaneously.
• Self-starter with a collaborative mindset and the ability to work independently and across diverse teams.
• Willingness to travel up to 25% for global projects and technical support initiatives.

Mental Requirements:

• Excellent oral and written skills.
• Communicating with others to exchange information.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Must be able to perform daily functions with little or no direct supervision.

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods. 
• Repeating motions that may include the wrists, hands and/or fingers. 
• No adverse environmental conditions expected. 
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access / connectivity and office setup and maintenance.

Compensation ranges from $70,000 to $90,000 annually. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Since this job will be based remotely, all interviews will be conducted virtually.

Date of posting: xx/xx/xxxx

Applications are assessed on a rolling basis. We anticipate that the application window will close on xx/xx/xxxx, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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