The purpose of the Records Retrieval Agent 3 is to represent the clientele of Cotiviti in requesting and obtaining medical records from healthcare providers and, as required, process requests that require a higher level of expertise; while maintaining adequate production and quality levels through tracked metrics.

• Contact provider offices to request copies of medical records, focusing on tier three work allocations (locations retaining 51+ records, requests aging 22 + days).
• Work with specialty skill teams to provide operational support to the department, copy services, coordinate Onsite and EMR retrieval activities, agent support, etc., as directed.
• Identify and coordinate the method for record retrieval with provider offices, and, when needed, perform general troubleshooting of requests for account managers, clients, and facilities supporting EMR retrieval.
• Maintain professional and frequent contact with provider offices throughout the record retrieval process.
• Provide accurate and timely updates on the record retrieval status to Cotiviti clients, including the possibility of generating aging reports and performing audits to ensure competitive and timely service.
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

• High school diploma, GED or equivalent work experience.
• Demonstrated mastery of Cotiviti record retrieval process in Agent 2 role, as well as mastery of workflow and proprietary systems.
• Ability to communicate clearly through verbal and written communication, using proper spelling and grammar.
• Demonstrated ability to give close attention to details, including planning, executing, and follow up procedures.
• Must be able to work well in a collaborative team environment and be willing to provide essential overlap and coverage in other areas of the agent hierarchy that feeds to this role.
• Demonstrated understanding of HIPAA regulations.

Mental Requirements:

• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions expected.

Base compensation is $17.20 an hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Date of posting: MM/DD/2025

Applications are assessed on a rolling basis. We anticipate that the application window will close on MM/DD/2025, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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