Cotiviti is seeking a Senior Operations Engineer to join our Engineering Team. The Senior Operations Engineer works primarily with enterprise customers of Cotiviti products, proactively assisting them with post- sales installation, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include leading the Engineering team and Customers to address complex technical and application issues affecting product performance and customer adoption of Cotiviti products. The Senior Operations Engineer will collaborate with Development, Sustaining Engineering, and Sales Engineering teams to resolve support issues, document bugs, provide UAT on product builds, and ensure successful server installations. The ideal candidate should have extensive knowledge and hands-on experience with Docker and Kubernetes, along with a strong background in research and implementation. This role involves working closely with the IT SaaS team to design, implement, and maintain containerized environments and orchestration systems for our infrastructure and applications. 

• Manage end to end maintenance and operations of Cotiviti’s SaaS solutions including performing upgrades, making configuration changes, managing day to day operations, building custom tools and utilities, creating ad hoc reports / queries.
• Provide technical support to enterprise clients related to technical and operational aspects of the products.
• Partner with IT SaaS team to Design, deploy, and manage Docker containers and Kubernetes clusters in both development and production environments and integrate with Cotiviti’s Products.
• Partner with Product & Engineering team to get the EKS compatible builds.
• Collaborate with software developers and system administrators to optimize application performance and scalability using containerization and orchestration technologies.
• Develop and maintain CI/CD pipelines for automated testing, deployment, and monitoring of containerized applications.
• Troubleshoot and resolve issues related to containerized environments, Kubernetes clusters, and related infrastructure components.
• Partner with Product Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions.
• Analyze application and database performance, identify bottlenecks and provide fix/ report to the development team for a fix.
• Provide workarounds or temporary fixes to the client to avoid processing disruption.
• Proactive monitoring and management of data processing, and management of customer reported cases / issues.
• Deliver a consistent, responsive and satisfying customer experience with each contact.
• Collect all necessary problem details from customers to be able to effectively see the problem to resolution.
• Successfully reproduce customer issues in a controlled test environment.
• Follow standard operational procedures for case management.
• Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics.
• Update knowledge base / create reusable documents, originating from patterns observed during customer issue troubleshooting.

• BS in Computer Science or other technology related program or equivalent experience in implementing, and operating Java stack-based enterprise applications.
• 5+ years of applicable experience in maintaining commercial off the shelf enterprise products.
• Understanding of following underlying technologies used by Cotiviti solutions: Java, JMS, SQL Server/ Oracle, Web/Application Servers like Apache Tomcat/ IBM WAS.
• Experience on at least one integration or ESB software such as Cotiviti’s XEngine Server, TIBCO EMS, IBM WebSphere suite, Web methods, MuleSoft, Intersystem Ensemble.
• Proven expertise in Docker containerization and Kubernetes orchestration.
• Experience with cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
• Prior demonstrable experience in deploying and supporting high transaction volume applications on AWS or other Cloud platforms.
• Good understanding of SOAP and REST based web services.
• Prior experience troubleshooting performance problems that may have many underlying causes such as Disk, Database, Network, Messaging and other platform / 3rd party solutions.
• Prior experience in troubleshooting problems in java-based applications using opensource tools / JDK tools such as jstack, visualvm, jconsole, jmap and similar tools to identify memory issues, deadlocks, application performance.
• Ability to guide customers remotely through complex, multi-server deployments and upgrades for enterprise products.
• Familiarity with at least one non-Windows operating system (such as Linux, HPUX, AIX).
• Familiarity with EDI Standards such as X12, EDIFACT, HL7, NCPDP and knowledge of HIPAA transactions is a plus.
• Prior Scripting and Programming Experience for solving business problems preferred.
• Knowledge of various network and internet technologies and communication protocols: TCP/IP, sFTP, HTTP, AS2, etc. highly desired. 
• Effective communication and collaboration skills.
• Certifications such as Certified Kubernetes Administrator (CKA) or Docker Certified Associate (DCA) are a plus.

Mental Requirements

• Ability to be careful and thorough about detail.
• Ability to multi-task and to meet deadlines.
• Demonstrates exceptional customer service and follow-up skills.
• Ability to negotiate and collaborate.

Physical Requirements and Working Conditions

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands and/or fingers.
• Must be able to provide high-speed internet access / connectivity and office setup and maintenance.
• Must be able to provide a dedicated, secure work area.

Base compensation ranges is from $101,000 to $139,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. 

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Since this job will be based remotely, all interviews will be conducted virtually.

Date of posting: 04/21/2025 

Applications are assessed on a rolling basis. We anticipate that the application window will close on 06/22/2025, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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