As a member of the Recovery Workforce Team within Yield Management, this workforce operates as an internal consulting team in collaboration with our greater Recovery Operations segment to assist with identifying and addressing departmental gaps, solutions for driving results and analyzes overall workflow management within existing policies. This department will play a key part in the review and implementation of new client prospects for Recovery Resolution/Quality as well as define and drive strategic, operational, and organizational improvements across the greater Recovery Operations space.

As a Senior Recovery Workforce Specialist, this role will require self-motivation, intellectual curiousness, quick adaptability, comfortability with ambiguity as well as independent work, and have a strategical analysis to approaching workflow management working with the Team Lead. This role with act as a mentor for others on the team and within the greater Recovery Operations segment and be a subject matter expert on all segments of Recovery Operations: Workforce, Quality and Resolutions.

Additionally, a Senior Recovery Workforce Specialist requires a presence to influence decisions by interpreting data and communicating clearly to solve and recommend any business obstacles of moderate to more complex scopes to drive help the greater Recovery Operations team forward.

• Assists Team Lead in more complex data analysis as well as collaborating with People Leader’s to answer more complex questions for workflow management.
• Will assist with onboarding, coaching, training, and mentoring of New Hires.
• Will create/ maintain onboarding and new hire material for a successful onboarding experience.
• Have an active knowledge of Excel and Access platforms and will train Recovery Workforce Specialist on basic reporting and table/chart creations.
• Understanding the operations of Recovery (workforce, quality, and resolution) for the responsibility of assigning new work and creation of assignments for the greater Recovery Operations team.
• Understand and interpret the results of the greater Recovery Operations team to identify optimizations to accomplish business goals and directives.
• Assess the quality of the business and partner with the Recovery Resolution Quality Team on projects.
• Be a subject matter expert for Workforce, Quality, and Resolutions.
• Ability to prioritize work projects and requests with a sense of urgency for delivery of optimal results.
• Work both in collaboration and independently on process flows and workforce management.
• Serve as an active participant in cross-functional planning cycles linking our strategy to operating and financial metrics. Works with clients, customers, and partners to accurately assess their needs, provide information or assistance, resolve problems, or satisfy requirements.
• Can be counted on to consistently meet or exceed goals and perform at expected levels. Demonstrates willingness and readiness to take on more responsibility.
• Demonstrates ability to plan, organize, and prioritize multiple tasks and ensure timely completion. Uses a structured and dependable approach to accomplish work assignments.
• Shows initiative and a willingness to engage in all audit support activities. Reaches beyond current tasks to add value to the broader team. Goes the extra step to solve problems instead of waiting for someone else to solve them.
• Demonstrates competency with tools of the job including but not limited to filing systems, computers, word processing & spreadsheet applications, web systems, Cotiviti and Client systems, data file structures, and PowerPoint. Can efficiently download and format common file types.
• Quickly grasp a working understanding of basic elements and concepts of Recovery Resolutions’ Operations. Demonstrates enthusiasm for learning and applying knowledge to the completion of tasks. Successfully integrates and executes new assignments with moderate guidance and direction.
• Achieves the expected level of quality set by the department. Verifies completeness and accuracy of work. Alert manager of issues or concerns impacting quality of work.
• Demonstrates understanding of Cotiviti policies & procedures, and external regulatory requirements and performs duties in accordance with such regulatory requirements. Assures confidentiality and security of all data, adhering to all HIPAA laws and requirements. Demonstrates the skills, knowledge, and ability to ensure that our environment is a safe one, complying with industry standards.
• Completes all responsibilities as outlined in the annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.
• This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and the requirements of the job change.

• High School or GED/equivalent.
• 2-3 years’ experience in operations excellence/ process improvement and/or Associates or bachelor’s degree with a business focus or equivalent practical experience preferred.
• Strong analytical, quantitative, written, and interpersonal skills.
• Experience presenting and analyzing large quantities of data with strong spreadsheet and database query experience (e.g., Access).
• Comfort working in a fast-paced environment with limited guidance.
• Advanced experience in Excel, PowerPoint, Access, Power Query, and Tableau.
• Database management experience (preferred).
• Extremely well-organized and capable of handling multiple projects and ad-hoc requests simultaneously.
• Experience in healthcare and/or Software industries (a plus).
• Ability to collaborate and act as a mentor and coach others within the team.
• Understands and embodies Cotiviti Core Values, Strategic Pillars, and Operations Disciplines to achieve successful performance in completing assigned responsibilities and interactions with the Organization both internally and externally.

Mental Requirements:

• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions are expected.

Base compensation ranges from $20.00 per hour to $23.00 per hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. 

Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Date of posting: 3/13/2025

Applications are assessed on a rolling basis. We anticipate that the application window will close on 3/21/2025, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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