- Bachelor's degree in relevant field or equivalent experience.
- 2+ years of technical support experience including relevant customer service experience. Professional and non-professional technical experience may be considered.
- Advanced working knowledge of MS Products (Office 365, Windows 10), Adobe products, and other business-related software applications.
- Strong skills in physical hardware repair of laptops and desktops (LCD replacement, RAM upgrades, etc.).
- Working knowledge in Microsoft SCCM or equivalent desktop imaging tools, Basic Active Directory administration, group policy objects.
- Experience with Workspace One and Modern Management of Windows 10 strongly preferred.
- Required knowledge of ITIL processes and procedures related to Incident, Problem, and Request.
- Basic understanding of IP networking and tools such as Ping, Traceroute, TCP/IP, DNS, DHCP.
- Ability to work independently and complete assigned projects with superb written, verbal and customer service skills supporting users via email, phone, or face-to-face.
- Must be able to resolve escalated issues independently or with the assistance of a Senior Technician.
- Able to effectively troubleshoot desktop software and hardware related issues with minimal supervision with advanced knowledge of computers and related peripherals, printers, fax machines and office equipment.
Mental Requirements:
- Excellent oral and written skills.
- Must be able to perform daily functions with little or no direct supervision.
Physical Requirements and Working Conditions:
- Ability to lift and move items weighing up to 65lbs.
- Ability to manipulate cables in tight spaces.
- Ability to occasionally crawl under desks or other tight spaces to install or connect devices.
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Communicating with others to exchange information.
- Repeating motions that may include the wrists, hands and/or fingers.
- Assessing the accuracy, neatness and thoroughness of the work assigned.
- No adverse environmental conditions expected.
Base compensation ranges from $22.00 to 29.00 per hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.
Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.
Date of posting: 08/27/2024
Applications are assessed on a rolling basis. We anticipate that the application window will close 10/27/2024, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.
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