The primary focus of a Systems Engineer within IT Operations is to participate in projects that support technology growth and innovation. Systems Engineers also provide advanced technical support for all IT systems including server platforms, storage, and other cross-functional capabilities. They develop and implement new solutions, improve existing solutions, and provide a path of escalation for complex or high-risk IT requests.

• Drive and track assigned IT projects.
• Complete tasks in a timely and quality fashion.
• Adhere to and develop implementation, quality control, and change control standards.
• Keep IT management apprised of risks to project success.
• Adhere to and develop documentation standards.
• Document all project work Systems Support.
• Available as needed for escalation of critical support incidents.
• Monitor and complete tickets in assigned queues.
• Provide after-hours on-call support.
• Participate in after-hours maintenance.
• Keep IT management apprised of critical issues.
• Provide feedback and recommendations regarding service delivery improvements.
• Identify and close any gaps in the existing documentation of the infrastructure.
• Assist in policy, security, and compliance documentation efforts.
• Research technical concepts and educate other team members as needed.
• Present research /proposed projects to IT management.
• Participate in technology evaluations.
• Provide expertise in application integration, design, security, reliability
• Collaboration with other design teams within IT.
• High aptitude for business understanding and proactive application of technical solutions to business challenges
• Complete all responsibilities as outlined in annual Performance Plan.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

• Requires a bachelor's degree in computer science, information technology, or related technical field or equivalent experience.
• At least 5+ years of proven technology integration experience
• Experience with multiple technologies, processes, and environments with a proven ability to execute engineering projects.
• Subject matter competency in areas such as Microsoft servers, Linux/Unix systems, Active Directory, Group Policy, storage, and information security.
• Ability to manage situations of a catastrophic failure or of high risk and critical nature and the ability to collaborate with team members and IT management.
• Demonstrated effective leadership and communication skills.
• Demonstrated strong analysis, problem resolution, judgment, and decision-making skills.
• Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.
• Project management experience preferred.
• Ability to interact and facilitate initiatives with vendors and third parties.
• Experience working in a team-oriented, collaborative environment
• Demonstrated results orientation, initiative, attention to detail, and customer service orientation.

Mental Requirements

• Managing multiple tasks and projects simultaneously while prioritizing tasks effectively
• Innovative Thinking – proposing and implementing new idea to improve system performance, security, and efficiency
• Accurately documenting processes, procedures, configurations and troubleshooting steps for future reference.
• Customer Orientation – understanding and meeting the needs of internal and external clients
• Adaptability to changes in technology, processes, and work assignments quickly and efficiently

Working Conditions and Physical Requirements

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.
• No adverse environmental conditions expected.

Base compensation ranges from $85,000 to $118,000. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. 

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Since this job will be based remotely, all interviews will be conducted virtually.

Date of posting: 08/07/2024

Applications are assessed on a rolling basis. We anticipate that the application window will close on 10/07/2024, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

#LI-REMOTE

#LI-AK1